Frequently Asked Questions

What is the Nova Luna box?

Each box is carefully curated to include magical tools for tapping into that month's New Moon energies. You can expect to see a mix of 3 - 5 items in each box, including aromatherapy, crystals, candles and more. 

How can I view past boxes?

You can view past boxes here.

When does the box ship?

Nova Luna ships about two weeks prior to the New Moon, so International customers can get their box in time. This means boxes ship between the 12th and 18th of each month. Because of this, if you want the current month's box, you have to sign up early in the month, usually before the 12th of that month. If you place your order on the 12th or after, you won't get a box until the following month.

Can I get just one box?

Yes! If you'd like to try out our box, all you have to do is select the Month to Month plan. At checkout, you'll have the option to click the box for "Automatically renew this subscription".  Keeping that box unchecked will keep your purchase from renewing automatically.

How long will it take for my box to arrive?

You will be sent a tracking number when your box is on the way. Boxes are shipped from Holly Springs, North Carolina. States close by will receive their boxes in a couple of days. The father away, the longer it will take, but it shouldn't take more than a week for your box to arrive anywhere in the U.S.

How will my box be shipped?

Right now Nova Luna is only available in the United States. Shipping rates are calculated at checkout based on where you live, and boxes will be shipped via USPS. All crystals and other fragile items will be bubbled wrapped for protection.

What does shipping cost?

Shipping is automatically calculated based on your address, using current USPS rates for Priority Mail. I don't set the shipping prices nor have any control over them. If there is ever a month where your shipping costs less than what you paid for that month, you will be refunded the difference when your order ships.

How do I cancel?

Simply log into your Nova Luna accounts, and under the "Your Subscription" section you will see a "Edit" button. On the next page you can click "Cancel Subscription" on the bottom left corner, or "Skip Next Renewal" on the top right corner. After cancelling, you'll still receive any boxes you've already paid for, and then your subscription will end. 

Are you ready to subscribe to Nova Luna?

Get ready for some magic!