Frequently Asked Questions

What is the Nova Luna box?

Each box is carefully curated to include magical tools for tapping into that month's New Moon energies. You can expect to see a mix of 5 - 7 items in each box, including aromatherapy, crystals, candles and more.  Each box will include a candle or wax tart, depending on what you select at checkout.  

How can I view past boxes?

You can view past boxes here.

Can I get a free box?

Yep! Nova Luna has a referral program, so for every 5 friends you refer to Nova Luna, your next box is free! You can find the referral program by logging into your Nova Luna account.

When does the box ship?

Nova Luna ships between the 5th and 12th of each month. Once boxes are sold out, signs up close for that month.

It says the Nova Luna box is sold out! How do I get one for next month?

Nova Luna opens up for a limited amount of sign ups each month. To be the first to know when sign ups are open, you can sign up for the Nova Luna mailing list here

Why did my renewal date change?

As you may know, the date of the New Moon is constantly changing. Every month it occurs slightly earlier. Because of this, the renewal date of Nova Luna changes about every six months to keep up with the  moving New Moon date. If the renewal dates for Nova Luna didn't periodically change to keep up with the New Moon, you would end up getting your Nova Luna box AFTER the New Moon happened, and that's no fun for anyone! You'll get an email a month ahead of time when this happens.
 

Can I get just one box?

Yes! If you'd like to try out our box, all you have to do is select the Month to Month plan. At checkout, you'll have the option to click the box for "Automatically renew this subscription".  Keeping that box unchecked will keep your purchase from renewing automatically.

How long will it take for my box to arrive?

You will be sent a tracking number when your box is on the way. Boxes are shipped from Holly Springs, North Carolina. States close by will receive their boxes in a couple of days. The father away, the longer it will take, but it shouldn't take more than a week for your box to arrive anywhere in the U.S.

How will my box be shipped?

Shipping rates are calculated at checkout based on where you live, and boxes will be shipped via USPS. All crystals and other fragile items will be bubbled wrapped for protection.

What does shipping cost?

Shipping is free within the United States (yay!) and International shipping is calculated at checkout.

How do I cancel?

Simply log into your Nova Luna accounts, and under the "Your Subscription" section you will see a "Edit" button. On the next page you can click "Cancel Subscription" on the bottom left corner, or "Skip Next Renewal" on the top right corner. After cancelling, you'll still receive any boxes you've already paid for, and then your subscription will end. 

Are you ready to subscribe to Nova Luna?

Get ready for some magic!